For ordering information, please call Daniel Thomas : Office 213-213-3034 or Mobile 310-753-5552
danthomas@telepacific.com

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TelePacific

Voice Services

  • Voice Network and Services Overview
  • Conference Central
  • TeleBlock
  • Fax-to-Email
  • VoIP Applications

Internet Access

  • IP Network and Services Overview
  • Bonded T-1 Services

Integrated Services

  • SmartVoice Trunking
  • OnePac Line Bundle (Dynamic T1 Service)
  • OnePac Office
  • OnePac Trunk/PRI Bundle
  • Flex Line Bundles
  • Flex PRI and Trunk Bundles
  • OnePac

Private Data Networking

  • Private IP Virtual Private Networking
  • Private Line Services

Remote Data Storage

Colocation

Managed Security Services

OneCentral Online Invoicing

TelePacific Overview

TelePacific is a facility based Competitive Local Exchange Carrier headquartered in Los Angeles, serving business customers in California and Nevada. In business since 1998, the Company provides services on TelePacific owned switches and network infrastructure, including local and long distance voice, dedicated Internet access, private networking, and data transport services as well as bundled voice and Internet solutions.

Through ongoing support and feedback TelePacific continually works hard for its customers. As part of its commitment to quality of service, the Company has put metrics in place that create visibility and accountability throughout the organization—metrics TelePacific reviews on an organizational level each week; discussing and working every issue, every account, and every customer experience. With this attention to detail, TelePacific can continuously focus on opportunities for improvement.

95%
 95% of all calls into customer care are answered in 30 seconds or less by a TelePacific employee who can answer and respond to your questions.
93%
 93% of all calls into customer care are resolved on the first call.
99%
 With a team dedicated to accurate invoicing, TelePacific boasts a 99% invoice accuracy.
97%
 Customer satisfaction is in the 97th percentile with over 2,000 customers surveyed monthly by Receivable Management Services, a Dunn & Bradstreet Partner Company.

TelePacific's commitment is to provide the communications services your company needs for success, and to offer the best service in the telecommunications industry with simplified, timely and accurate billing. TelePacific's employees strive to live up to that commitment every day. They are experienced, well trained and customer-focused.

At TelePacific, we take care of our customers, and we hope to take care of your telecommunications needs now and in the future. You can count on us to be here for you.

 

Why TelePacific?


  • $443 million company
  • Privately owned by two of the largest U.S. private equity companies
  • In business for 10+ years
  • Largest competitor to AT&T, Verizon and Embarq in our footprint.
  • More geographic coverage than any ILEC, in CA and NV
  • Twice ranked by Inc. Magazine, as one of Fastest Growing Private Companies in the U.S.
  • Ranked by Los Angeles Business Journal, as 14th Fastest Growing Company in Los Angeles basin
  • We can sell you any service that other local phone companies offer and more
  • We have one of the best customer satisfaction records in the industry, based on 21,000 completed surveys in 2007
  • We will answer your call in 30 seconds, with a real person in CA or NV
  • We will perform our work at your site with our TelePacific professional technicians, not contractors
  • We build a relationship with every customer
  • I will give you the CEO's direct telephone number; he answers his own phone and returns all customer calls